Shipping lead-times will take affect when your piece(s) leave our Vancouver studio.
Please allow 2 business days of production time prior to shipping (3-5 business days for specialty pieces). As all Pyrrha jewelry is handcrafted to order, there can sometimes be a delay during the production process. Should any delays arise with your order, we will contact you immediately. Please note that any custom orders or changes made to an existing order may take additional time to be processed.
When your order has entered production, we will send you an order confirmation email. Should you not receive an order confirmation email within 2 business days of purchase, please email customer service or call us toll-free at 1 (877) 479 7742 and we will be happy to assist you. Once an order has been fulfilled we will send you a shipping confirmation email with a tracking number. Should you not receive shipping confirmation within 2 business days of your online transaction, please contact us.
Pyrrha does not ship to PO boxes.
Pyrrha cannot guarantee expedited or overnight deliveries to rural postal codes or zip codes.
Pyrrha ships all packages with UPS. Pyrrha is not responsible for any UPS delays.
It is the responsibility of the customer to ensure that the shipping address associated with their purchase order or Paypal account is correct at checkout. Pyrrha is not responsible for deliveries to incorrectly entered addresses once an order has been placed.
Once an order has been fulfilled we will send you a shipping confirmation email. Should you not receive shipping confirmation within 2 business days of your online transaction, please contact us.
A tracking number will be provided from UPS once the order has been picked up from our Vancouver studio.
Duties and taxes are not included in the total at checkout.Pyrrha is unable to supply estimated duties and taxes as they are determined by the customs agency within the destination country. Payment of any duties and import taxes is the responsibility of the recipient.
Pyrrha cannot adjust the value of your order, as we are required by law to disclose the full value of the content.
As a B Corp certified company, Pyrrha is pleased to extend our in-house recycling program to our customers. We are committed to recycling and properly disposing of any Pyrrha materials you wish to send back to us.
DOMESTIC UPS SHIPPING TIMES (Contiguous US & Canada)
|Domestic Standard Shipping||$10||3-7 business days|
|Domestic UPS Express Shipping||$25||1 business day|
INTERNATIONAL SHIPPING TIMES (Outside of the Contiguous US & Canada)
|International Standard Shipping||$40||5-10 business days|
|International UPS Express Shipping||$78||2 business days|
There may be additional import charges (taxes, duties, etc.). Pyrrha will not be held responsible for any incurred charges.