Pyrrha is seeking an experienced, confident, and customer-focused retail professional to join our team as a Full-Time Sales Associate at our Vancouver store.

We are looking for someone with proven retail sales experience who is comfortable taking ownership of the day-to-day operations of a busy storefront. The ideal candidate is a self-starter who thrives in a client-facing environment, is highly organized, and can balance exceptional customer service with the administrative responsibilities required to keep the store running smoothly.

Our ideal team member is motivated by a genuine desire to build meaningful connections with our guests and deliver an exceptional shopping experience. They have a passion for sustainability, strong retail sales skills, excellent attention to detail, and the ability to work both independently and collaboratively as part of a team.

In addition to providing outstanding customer service and achieving sales goals, this role includes daily store operations, maintaining merchandising standards, processing inventory and shipments, completing administrative tasks, and ensuring the store is organized, welcoming, and operating efficiently.

This is a full-time position of 40 hours per week, with shifts scheduled between 9:00 a.m. and 6:00 p.m., Monday through Sunday. Hours may vary seasonally based on business needs. Weekend and holiday availability is required.

Job Description

• Build strong relationships with guests by providing a luxury, personalized sales experience and representing the Pyrrha brand with confidence and professionalism.
• Promote the Vancouver store through events, community outreach, studio tours, and in-store experiences that share Pyrrha’s brand story.
• Work in collaboration with the Store Manager to oversee and support the daily operations of the Vancouver storefront.
• Maintain a visually appealing and well-organized store environment through merchandising, inventory management, and operational upkeep.
• Host studio tours and in-store events, creating engaging and memorable experiences for guests.
• Collaborate with Customer Care to respond to customer inquiries by phone and email, providing accurate product and service information.
• Assist the sales team with order processing, shipment tracking, documentation, and follow-up.
• Update and maintain accurate customer records in the CRM system.
• Prepare and distribute sales reports and other administrative reports as requested.
• Complete additional sales, operational, and administrative duties as needed

Skills & Experience 

• 3+ years of retail sales experience, preferably in a luxury, boutique, or customer-focused retail environment.
• Demonstrated experience managing the day-to-day operations of a retail storefront, including opening and closing procedures, merchandising, inventory management, and administrative tasks.
• Proven ability to build lasting customer relationships and consistently deliver an exceptional, personalized client experience.
• Excellent written and verbal communication skills with a professional and polished approach.
• Strong organizational, time management, and multitasking skills, with the ability to prioritize effectively in a fast-paced environment.
• High level of attention to detail, accuracy, and problem-solving ability.
• Proficiency with Microsoft Office, including Excel.
• Experience using Shopify, Salesforce, or other CRM and retail POS systems is considered an asset.
• Ability to work independently, take initiative, and collaborate effectively with a small, close-knit team.

 What We Offer:

• Pyrrha is a Living Wage Employer, and compensation is competitive and commensurate with experience and qualifications.
• Comprehensive extended health and dental benefits after three months of employment.
• A welcoming, inclusive workplace in our newly built, energy-efficient and sustainably designed studio and showroom in the heart of Mount Pleasant.
• Paid day off to celebrate your birthday.
• Paid volunteer time to support the causes that matter to you.
• Complimentary locally sourced organic snacks and beverages.
• Secure, purpose-built bike storage.
• Access to a beautiful outdoor courtyard for breaks and downtime.

About Pyrrha:

We create sustainable jewelry that holds personal significance for those who wear it. People connect with symbols and their meanings, and the individual way they resonate with their personality, ambitions, struggles or source of joy. As a carbon neutral certified B Corp and member of 1% for the Planet, Positive Luxury, and the Responsible Jewellery Council, we're committed to environmental accountability in all stages of production of our jewelry. We cast our jewelry in 100% recycled metals in our Canadian Green Building Council certified Zero Carbon Vancouver studio.

How to apply: 

Please apply through Indeed or email resume and cover letter to careers@pyrrha.com sharing with us why you’d think you would make a good addition to our team.

Pyrrha is an equal opportunity employer. This means that we strive to make employment decisions at every point of the employment, from application to termination, based on merit. We want to have the most qualified person in every position. In addition, we believe an equitable, diverse, and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected.​​

If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us with the subject line “Accommodation Request - [Position Title]”. Please note that we are unable to respond to general status inquiries or other messages that are unrelated to accessing our hiring processes.

If writing a cover letter is not your strength, we just want to get to know more about you and why this position interests you, and if you’d prefer you are welcome to use bullet points.