Returns & Repairs

Pyrrha Return policy

We are happy to refund or exchange merchandise within 21 days of the ship date.

Merchandise must not be worn or damaged and returned with all original packaging.

Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number.

How to Return or Exchange your Pyrrha

Email customerservice@pyrrha.com with “RETURN” or “EXCHANGE” in the subject line.

You will receive an email with a Return Authorization Code and a Return/Exchange Form.

Send the returned items to the address found on the Return/Exchange Form.  The returned package must include:

  • valid receipt
  • all original packaging
  • completed Return/Exchange Form
  • the Return Authorization Code written on the outside of the package
  • Please note, all returns must be received by us within 21 days of the ship date.

You will receive an email from Customer Service as soon as your package has been received.

For returns of jewelry purchased at our LA flagship store or through one of our retailers, please contact the store directly.

What is Pyrrha’s repair policy?

Periodic inspection and maintenance of jewelry helps limit costly repairs or replacements. Should a problem occur with your jewelry, email customer service with the subject header 'REPAIR' and we will be happy to assist you.

Pyrrha is pleased to offer our customers a lifetime warranty for all of our jewelry, including repairs of Pyrrha jewelry purchased through one of our retailers. Be aware that repair requests for Pyrrha jewelry that has been repaired or altered in any way by an outside source may be refused.

While Pyrrha does not cover the cost of return shipping for repairs, we will ship repaired items back to you with tracking, free of charge.

Why might my return or repair package be refused?

Pyrrha reserves the right to refuse a return package if return instructions are not followed.

Items returned without a return authorization code visible on the outside of the package will be refused. For online store returns, customers must be able to provide their proof of purchase receipt.

As per company policy, packages that arrive requiring customs payment are not accepted.

Depending on customer location, the time it may take for exchanged or repaired items to arrive may vary.

Please note that Pyrrha is not responsible for items damaged or lost in transit.