We are happy to refund or exchange merchandise within 14 days of the delivery date. During the holidays, we extend this to January 5th. As long as we are contacted before this date, you may return or exchange any item purchased in December.
Merchandise must not be worn or damaged and returned with all of the original packaging.
Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number.
Email email@example.com with “RETURN” or “EXCHANGE” and your order number in the subject line.
You will receive an email with a Return Authorization Code and a Return/Exchange Form.
Send the returned items to the address found on the Return/Exchange Form. The returned package must include:
the receipt, all original packaging, completed Return/Exchange Form, and the Return Authorization Code written on the outside of the package. Please note that all returns must be received by us within 21 days of the ship date.
You will receive an email from Customer Service as soon as your package has been received.
For returns of jewelry purchased at our LA flagship store or through one of our retailers, please contact the store directly.
Periodic inspection and maintenance of jewelry helps to limit repairs or replacements. Should a problem occur with your jewelry, email customer care with the subject header 'REPAIR' and we will be happy to assist you.
Pyrrha is pleased to offer our customers a lifetime warranty for all of our jewelry, including repairs of Pyrrha jewelry purchased through one of our retailers. Be aware that repair requests for Pyrrha jewelry that has been repaired or altered in any way by an outside source may be refused.
While Pyrrha does not cover the cost of return shipping for repairs, we will ship repaired items back to you with tracking, free of charge.
Repairs received during peak production times may take longer than usual.
Pyrrha reserves the right to refuse a return package if return instructions are not followed.
Items returned without a return authorization code visible on the outside of the package will be refused. For online store returns, customers must be able to provide their proof of purchase receipt.
Our company policy is that packages arriving requiring customs payment are not accepted.
Depending on the customer's location, the time it may take for exchanged or repaired items to arrive will vary.
Please note that Pyrrha is not responsible for items damaged or lost in transit.