Returns & Repairs
We are happy to refund or exchange merchandise within 14 days of the delivery date. Your package must be postmarked within 5 days of receiving your Return Authorization Code.
Shipping costs are non-refundable. Customers are responsible for the shipping costs of all returns and exchanges.
Merchandise must not be worn, altered, or damaged and must be returned with the original packaging. All engraved and custom items are considered final sale. Please contact us in advance to determine whether your piece or custom order may be eligible for a refund or exchange.
During the month of December, we extend our return period through January 5. To qualify for this extended return period, please contact us before January 5.
Returns from Canada and Other International Locations
Customers returning merchandise from Canada or any country other than the United States may use the carrier of their choice. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number.
Returns from the United States
Customers returning merchandise from the United States must ship their package via USPS to avoid unnecessary brokerage fees, customs delays, and additional handling charges.
Returns sent by other carriers may be subject to additional fees, which may be deducted from the refund, or the package may be refused and returned to the sender.
Email customercare@pyrrha.com with "RETURN / YOUR ORDER NUMBER” or “EXCHANGE / YOUR ORDER NUMBER” in the subject line.
You will receive an email with a Return Authorization code and a Return/Exchange Form.
Send the returned items to the address found on the Return/Exchange Form. The returned package must include:
All original packaging, completed Return/Exchange Form, and the Return Authorization Code written on the outside of the package. Please note that all returns must be post marked within 5 days of receiving your Return Authorization code.
You will receive an email from Customer Care as soon as your package has been received.
For returns of jewelry purchased through one of our retailers, please contact the store directly.
Periodic inspection and maintenance of jewelry helps to limit repairs or replacements. Should a problem occur with your jewelry, email customercare@pyrrha.com with the subject header 'REPAIR' and we will be happy to assist you.
We are pleased to offer our customers a lifetime warranty for all of our jewelry, but please be aware that warranty requests for pieces that have been repaired or altered by an outside source may be refused.
Customers are responsible for the cost of shipping their repairs to the Pyrrha studio, where we are happy to complete the repairs free of charge. Return shipping for repairs is $15 for standard shipping, or $35 for express shipping.
Repairs from Canada and Other International Locations
Customers returning merchandise from Canada or any country other than the United States may use the carrier of their choice. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number.
Repairs from the United States
Customers returning merchandise from the United States must ship their package via USPS to avoid unnecessary brokerage fees, customs delays, and additional handling charges.
Returns sent by other carriers may be subject to additional fees, which may be deducted from the refund, or the package may be refused and returned to the sender.
Repairs received during peak production times may take longer than usual.
Pyrrha reserves the right to refuse a return package if return instructions are not followed.
Items returned without a return authorization code visible on the outside of the package will be refused. For online store returns, customers must be able to provide their proof of purchase receipt.
Our company policy is that packages arriving requiring customs payment are not accepted.
Depending on the customer's location, the time it may take for exchanged or repaired items to arrive will vary.
Please note that Pyrrha is not responsible for items damaged or lost in transit.